Terms & conditions
These terms explain use of the website. An enquiry does not book a session or give us ownership of your story.
Scope
These terms cover the information website operated by North Aster Inc. in Halifax, Nova Scotia. Browsing is free. This website does not take payments, book appointments, create accounts, or accept public posts. The optional digital workbook processes reflection answers in your browser, with device saving by choice as explained in the privacy policy. Workbook use does not establish a counselling relationship.
Information and support
Website content is general information, not an individual assessment, diagnosis, or treatment plan. Reading the site or sending an enquiry alone does not establish a counselling relationship.
Availability and same-day appointments are not guaranteed. Before booking, confirm the service, provider, consent and privacy arrangements, any fees, and any cancellation or refund terms in writing. These website terms do not set a cancellation fee.
Email is not an emergency service. If you need urgent help, use the crisis contacts instead of waiting for an email response.
Where services are available
Counselling is offered to people located in Canada, subject to confirming suitability and any requirements in their province or territory. Support and navigation are available internationally, within our knowledge and capacity. Outside Canada, these services do not include counselling, diagnosis, or treatment.
Using the website
You may browse, use accessibility tools, and share links to the site. Do not misuse the site to harass others, send spam, impersonate someone, introduce harmful software, or attempt unauthorized access or disruption.
Materials and your own writing
North Aster’s original materials may be saved or printed for personal, non-commercial use, keeping any credits. Third-party materials retain their own copyright and licence conditions. A download button does not grant permission to republish someone else’s work. Rights provided by law are unaffected.
Sending an enquiry, idea, or story does not transfer ownership to North Aster or grant a publication licence. Any contribution intended for publication needs a separate agreement.
To ask about reuse or report a rights concern, email hello@northaster.com with the material and its location.
Other websites and Quick exit
External resources have their own terms, availability, and privacy practices. Confirm service details with the relevant organization.
Quick exit opens Google weather search results. It does not erase browsing history, downloads, or activity recorded by a device or network; the Back button may return to this site.
The Featherlet project
App images show an evolving design with fictional examples. Features and release plans may change. The app is not publicly available through this site; participation requires separate terms and privacy information.
Accuracy and responsibility
We aim to keep information accurate, but pages may contain errors or become outdated, and access may be interrupted. Please ask us to clarify anything that affects your decision.
Nothing in these terms removes rights or remedies, or excludes responsibilities or liability, that applicable law does not allow to be removed. These terms do not replace professional duties or an agreed service arrangement.
Law, changes, and questions
Nova Scotia law and applicable Canadian federal law govern these terms, subject to any mandatory protections that apply to you. If a provision cannot be enforced, the remaining provisions continue as far as the law permits.
Changes will be dated on this page. A website update does not itself change an existing service agreement. Questions can be sent to hello@northaster.com.