Who this policy covers
North Aster Inc. (“North Aster”, “we”, “us”) operates this information website from Halifax, Nova Scotia. This policy covers website use and general enquiries.
Clinical records and participation in Featherlet require their own privacy and consent information. Any health information included in an enquiry still receives the protections required by applicable law.
Digital workbook answers
The workbook processes optional answers in your browser. Its code does not automatically send them to North Aster, Featherlet, analytics, or an AI service. Read-aloud uses prompts and option labels only; it does not read your answers.
By default, notes are held for the current visit. If you choose device saving, the workbook uses this browser’s local storage and updates the saved copy as you work. A saved copy is opened only when requested. Anyone using the browser may be able to read it; this is not encrypted clinical storage or a secure account.
Saving applies only to this browser and web address, with no North Aster or Featherlet backup or synchronization. Browser settings can remove it. Pausing saving leaves the previous copy in place. Clear all work removes the workbook’s saved answers from this browser and resets the current visit; it cannot erase copied text, exported files, or browser history.
Snapshots are created in your browser from the answers you choose to show. Typed notes are excluded by default. You can review the image and matching text, hide sections, and choose whether to include your typed words before saving or sharing. There is no public snapshot link. Sharing opens the device’s sharing options only when requested; the chosen app or recipient handles the copy you send. Copying, saving an image, exporting, or emailing creates a separate copy under your control. Email opens only when you choose it; the workbook does not automatically attach or send answers. Information you choose to send to us is handled as an enquiry under this policy.
Information you send
An email gives us your email address, message, and any name, contact details, or attachments you include. We use these to answer your request, arrange support you ask about, or address a concern. Opening an email link does not send a message automatically.
Keep your first message general. Email is not a secure clinical intake system; ask how to share health records or sensitive history. Contacting us does not subscribe you to marketing or give permission to publish your story.
Browsing, cookies, and providers
The website is hosted through OpenAI Sites and delivered using Cloudflare infrastructure. Squarespace manages our domain and DNS. These providers may process technical information, such as IP addresses and request details, to deliver and secure their services. Processing may occur outside Canada. See the OpenAI, Cloudflare, and Squarespace privacy policies.
The website code we publish includes no advertising pixels, analytics scripts, tracking cookies, location requests, account registration, or payment forms. Hosting providers may still process technical request information. App previews are static illustrations.
Read-aloud uses your browser’s speech features. Voice availability and processing depend on your device and browser. Text alternatives remain available.
We use Google Workspace to send, receive, and store email. Google processes messages and attachments on our behalf to provide and secure the service. Information may be processed outside Canada. See Google’s data-processing terms.
External links, including Quick exit, open services with their own privacy practices. Quick exit does not clear browsing history.
Use and sharing
Our policy is to limit access to people and service providers who need information for the purposes described here. We do not sell enquiry information or provide it to advertisers.
Other disclosures require your consent or a lawful basis, such as a legal reporting duty, a valid legal demand, or a safety disclosure permitted by law. Visiting the site is not blanket consent to unrelated uses.
Security and retention
Information needs safeguards appropriate to its sensitivity. Email and online services cannot be guaranteed completely secure.
Our retention rule is to keep information only as long as needed for its purpose and applicable legal or professional obligations, then securely delete or anonymize it. Enquiries, backups, and clinical records can have different retention requirements. Contact us about the retention period and deletion options that apply to your information; clinical records are addressed through separate service and consent arrangements.
Your choices and requests
You can ask what information we hold about you, request access or correction, withdraw consent to optional uses, or ask about deletion. Legal retention duties and other lawful limits may apply; we will explain any effect on the support you request.
Contact Katie or Liam Cyr at hello@northaster.com, marked “Privacy”. We will request only what is reasonably needed to verify your identity and locate the information. We will respond within applicable legal deadlines and explain any lawful extension, fee, or refusal and your available complaint options.
Services, young people, and the app
Public information can be read without registering or proving your age. Counselling is for people in Canada; support and navigation are also available internationally. Eligibility, consent, confidentiality, and recordkeeping are addressed before a service begins, including any requirements for young people.
The Featherlet previews do not create an account or collect a story. App participation needs separate privacy information and terms; this website policy does not authorize app data collection.
